Support

• I would like a refund for my order. What should I do?

  If you are unsatisfied with our software, please contact customer support. We are eager to help you resolve any issues that you may have. Please include the reason why you are requesting a refund and your order reference number or the e-mail address that you used when making your purchase.

• I would like a refund for my order of VCE Mobile.
  • For iOS:
    If you are unsatisfied with our software, please contact customer support. We are eager to help you resolve any issues that you may have. We do not have access to purchases through the Apple App Store, however. You can read the Apple Sales and Return Policy, or contact Apple Support directly for more information.
  • For Android:
    If you are unsatisfied with our software, please contact customer support. We are eager to help you resolve any issues that you may have. We have limited access to purchases made through Google Play, however. You can read the Google Play return policy, or contact Google directly for more information.
• I purchased a license for the Windows version of Visual CertExam Suite, or for VCE Mobile. Will this license also work for other Avanset products?

  Each of our Windows products requires a separate license. Each version of VCE Mobile is sold through an independent app store, none of which have the functionality to transfer your license to another app store. Upgrades to the version that you purchase, however, will always be free of charge.

• I cannot activate Visual CertExam Suite with the provided registration code.

  Be careful to enter your registration code exactly as it appears in your purchase confirmation email. The code may contain special characters like “&” at the very end which must also be entered.

• I have no Internet connection, or my Internet connection uses a proxy server. How can I register my software?
  • On the computer which is offline or blocked by a proxy server:
    • 1. Open VCE Manager and click Help -> Register...
      2. Paste in your license key, and click "Continue"
      3. Select "Manual" activation and click "Continue"
      4. Write down the System ID given here. You will need to use it from an online computer.
      5. Follow the link given during manual activation: http://www.avanset.com/support/manual-activation.html
      6. Enter the System ID of your offline computer (from step 4 above), and your license key. Click "Activate".
      7. You will be given an activation code. Copy this code and enter it during manual activation on the offline computer.
      
• My registration key appears longer than the input field. What should I do?

  Make sure that you have downloaded Visual CertExam Suite and not VCE Testing System.

• I can't get access to my e-mail and my registration key.

  You can use the Registration Code Request form or write to our customer support. Please describe your problem, and include your full name and the e-mail address that you used when making your purchase.

VCE Mobile for iPhone/iPad

• How do I add VCE exam files to my iPhone or iPad?
  • via iTunes:
    
    • From your computer:
      1. Download the latest update of VCE Mobile for iPhone/iPad
      2. Download the latest update for iTunes
      3. Update your iPhone software to 4.2.1 or later
      4. Choose your iPhone Apps in iTunes and use the drag-and-drop function to sync VCE exam files from your computer to the iPhone/iPad
      
  • via upload.avanset.com:
    
    • From your computer:
      1. Visit our website upload.avanset.com
      2. Click “Choose” to browse your computer for the VCE exam file to be uploaded
      3. Click “Upload”
      4. Save the file code that is shown to you when the upload finishes
      
    • Then, from VCE Mobile for iOS:
      1. Tap the “+” symbol in the upper right corner
      2. Tap “Upload via web”
      3. Enter the file code you saved earlier
      
  • via Dropbox.com:
    
    • 1. Create a free account at Dropbox.com
      2. Upload your VCE exam files to your dropbox account
      3. Download those files to your mobile device using the free Dropbox app available in the Apple App Store
      

VCE Mobile for Android

• How do I add VCE exam files to my Android phone or tablet?
  • via direct file transfer:
    
    • From your computer:
      1. Some Android devices allow direct file transfer from the user’s computer. Consult your device’s manual for instructions.
      
    • Then, from VCE Mobile for Android:
      1. Tap the “+” symbol in the upper right corner
      2. Tap “Local file” and browse to location of the VCE file on your device’s memory card
      
  • via upload.avanset.com:
    
    • From your computer:
      1. Visit our website upload.avanset.com
      2. Click “Choose” to browse your computer for the VCE exam file to be uploaded
      3. Click “Upload”
      4. Save the file code that is shown to you when the upload finishes
      
    • Then, from VCE Mobile for Android:
      1. Tap the “+” symbol in the upper right corner
      2. Tap “Upload via web”
      3. Enter the file code you saved earlier
      
  • via Dropbox.com:
    
    • 1. Create a free account at Dropbox.com
      2. Upload your VCE exam files to your dropbox account
      3. Download those files to your mobile device using the free Dropbox app available through Google Play
      

• How do I convert a VCE file to PDF?

  You need to open your VCE file in Visual CertExam Designer and print it to a virtual PDF printer. Please type the following into Google for more information: printing to PDF. An example of software that allows for 'print to PDF" functionality can be found at www.nitroreader.com.