Support
Most questions about our software have already been answered. Please check our knowledge base for answers to your most likely questions.
General Questions
- Where can I find a practice exam for my certification?
We do not provide any exams directly. Many exams, however, are available on the Internet. For example, try searching for a term such as "ccna vce".
- I have received an email: 'Please note that you are close to exceeding the limit on the number of allowed activations for your license'. Will my license be suspended?
You need to contact customer support. Please use the form on that page, or email us, and include your full name and registration e-mail.
- I lost the license key that I
purchased to register VCE software. How can I retrieve it?
You can use the Registration Code Request form or write to our customer support. Please describe your problem, and include your full name and registration e-mail.
- Where can I find a practice exam for my certification?
Purchase
- I would like a refund for my
order. What should I do?
If you are unsatisfied with our software, please contact customer support. We are eager to help you resolve any issues that you may have. Please include the reason why you are requesting a refund and your order reference number or registration e-mail.
- I would like a refund for my
iPhone/iPad order.
If you are unsatisfied with our software, please contact customer support. We are eager to help you resolve any issues that you may have. We do not have access to purchases through the Apple App Store. You can read Apple`s SALES AND RETURN POLICIES, or contact Apple directly for further information.
- I purchased a license for the
Windows version of VCE Suite. Will this license also work for one of the
other versions?
Each of our products requires a separate license. Upgrades to the version that you purchase, however, will always be free of charge.
- I would like a refund for my
order. What should I do?
Activation/Registration
- My Internet connection uses a
Proxy server, or I have no Internet connection. How can I register my
software?
On the computer which is offline or blocked by a proxy server:
1. Open VCE Manager and click Help -> Register...
2. Paste in your license key, and click "Continue"
3. Select "Manual" activation and click "Continue"
4. Write down the System ID given here. You will need to use it from an online computer. Now, on a computer that is online or not blocked by a proxy server:
5. Follow the link given during manual activation: http://www.avanset.com/support/manual-activation.html
6. Enter the System ID of your offline computer (from step 4 above), and your license key. Click "Activate".
7. You will be given an activation code. Copy this code and enter it during manual activation on the offline computer. - My registration key appears longer
than the input field. What should I do?
Make sure that you have downloaded Visual CertExam Suite and not VCE Testing System.
- I can't get access to my e-mail
and my registration key.
You can use the Registration Code Request form or write to our customer support. Please describe your problem, and include your full name and registration e-mail.
- I entered the registration key,
then close and re-launched the application but I'm still getting an
"unregistered application" error.
Please write to our customer support describing problem, and include your full name and registration e-mail.
- My Internet connection uses a
Proxy server, or I have no Internet connection. How can I register my
software?
VCE Mobile for iPhone/iPad
- How do I upload my VCE files to my
iPhone/iPad?
To upload VCE files to the iPhone/iPad, you need to:
- download the latest update of VCE Mobile for iPhone/iPad,
- download the latest update for iTunes,
- update your iPhone software up to 4.2.1 or later,
- choose your iPhone Apps in iTunes and use the drag-and-drop function to upload VCEM files onto the iPhone/iPad.
- How do I upload my VCE files to my
iPhone/iPad?
VCE for Mac OS X
- How do I run Visual CertExam
Software on a Mac computer?
Many customers have also had success running our Windows application on their Mac within a virtual machine. For example VirtualBox, VMWare Fusion or Parallels.
- How do I run Visual CertExam
Software on a Mac computer?
Converting VCE Files to VCEM/PDF
- How do I convert a VCE file to the
VCEM mobile version?
You can use the online converter.
- How do I convert a VCE file to
PDF?
You need to open your VCE file in Visual CertExam Designer and print it to a virtual PDF printer. Please type the following into Google for more information: printing to PDF. An example of software that allows for 'print to PDF" functionality can be found at www.nitroreader.com.
- How do I convert a VCE file to the
VCEM mobile version?
Lost License Key?
Please use the request form to resend your license key.
Contact Us
To contact us please use this web form or send an e-mail to support@avanset.com.
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