Avanset Support – Frequently Asked Questions

You can find here the answers at the most frequently asked questions about our VCE Exam Simulator software. Please check our knowledge base below.

Where can I find exams?

We do not provide any practice exams directly. Many exams, however, are available on the Internet. For example, try searching for a term such as "ccna vce".

I have received an email: 'Please note that you are close to exceeding the limit on the number of allowed activations for your license'. Will my license be suspended?

You need to contact customer support. Please use the form on that page, or email us, and include your full name and the e-mail address that you used when making your purchase.

How can I activate VCE Exam Simulator?

Use E-mail and Password of your Avanset.com member account. That is the only information required to activate VCE Simulator that you purchased.

How many computers can I run VCE Exam Simulator on?

By default VCE Exam Simulator can run on 2 different computers. However you can purchase additional licenses and run it on up-to 10 computers.

Where can I find manual for VCE exam simulator?

Please consult the extensive help files included with the program. Run Player, then click the Help menu, and then Contents.

How do I backup my data?

We strongly advise you to backup your results, history, and other testing data. By default, all user data can be found in the following locations:
Windows XP:
C:\Documents and Settings\All Users\Application Data\VCE Exam Simulator\vcesimulator.db
Windows 7:
C:\Users\All Users\VCE Exam Simulator\vcesimulator.db

How do I run VCE Simulator on a Mac OS X computer?

Mac OS X users can now open .vce exam files using VCE Simulator for Mac:
https://apps.apple.com/us/app/vce-simulator/id1459356760

Note: VCE Simulator supports most types of questions. Advanced question types (such as Create a Tree, Build List, Drop and Connect) are supported only by VCE Simulator for Windows. To access advanced question types, many customers successfully run VCE Simulator on their Mac within a virtual machine. This requires the use of software such as Crossover, VirtualBox, VMWare Fusion or Parallels.

My credit card is not accepted, I'm not able to purchase subscription. What should I do?

Please contact support@avanset.com and we will provide you with alternative payment options.

How can I renew my subscription?

The subscriptions at Avanset.com are recurring i.e. after a certain period of time according to the selected package (1 month, 3 months, 6 months or 1 year) it is re-billed automatically by the payment processor.

Can I change my subscription Period?

Once a customer purchases the yearly subscription for VCE Simulator Basic or PRO, it can only be changed to quarterly subscription Only. Thus you must pay the amount of quarterly subscription if originally you purchased 6 months or Yearly VCE Simulator Basic or PRO access.

How can I cancel my subscription?

Yes, you can cancel your subscription from the website member area by clicking on account setting and updating your subscription status to cancel from there.

I would like a refund for my order. What should I do?

If you are unsatisfied with our software, please contact customer support. We are eager to help you resolve any issues that you may have. Please include the reason why you are requesting a refund and your order reference number or the e-mail address that you used when making your purchase.

I would like a refund for my order of VCE Simulator for Mobile.

For iOS:

If you are unsatisfied with our software, please contact customer support. We are eager to help you resolve any issues that you may have. We do not have access to purchases through the Apple App Store, however. You can read the Apple Sales and Return Policy, or contact Apple Support directly for more information.

For Android:

If you are unsatisfied with our software, please contact customer support. We are eager to help you resolve any issues that you may have. We have limited access to purchases made through Google Play, however. You can read the Google Play return policy, or contact Google directly for more information.

I purchased a license for the Windows version of VCE Exam Simulator, or for VCE Simulator for Mobile. Will this license also work for other Avanset products?

Each of our Windows products requires a separate license. Each version of VCE Simulator for Mobile is sold through an independent app store, none of which have the functionality to transfer your license to another app store. Upgrades to the version that you purchase, however, will always be free of charge.

I cannot activate VCE Exam Simulator using E-mail and Password of my Avanset.com account.

Be careful to enter your E-mail and Password exactly as it appears in your purchase confirmation email. If you forgot your account password - please use this page to retrieve it.

I have no Internet connection, or my Internet connection uses a proxy server. How can I register my software?

Internet connection is mandatory to perform activation of software.

I did not receive an e-mail confirmation from avanset.com

If you find you are not receiving emails from Avanset.com, please verify that your email client's spam settings are set to accept messages from support@avanset.com: add the "avanset.com" domain to your e-mail "safe list" or add email address support@avanset.com to your address book. Then please use this page to retrieve your Avanset.com account password.

How do I add VCE exam files to my iPhone or iPad?

via iTunes:

From your computer:
1. Download the latest update of VCE Simulator for Mobile for iPhone / iPad
2. Download the latest update for iTunes
3. Update your iPhone software to 9.0 or later
4. Choose your iPhone Apps in iTunes and use the drag-and-drop function to sync VCE exam files from your computer to the iPhone/iPad

Via upload.avanset.com:
From your computer:
1. Visit our website upload.avanset.com
2. Click "Choose" to browse your computer for the VCE exam file to be uploaded
3. Click "Upload"
4. Save the file code that is shown to you when the upload finishes
Then, from VCE Simulator for Mobile for iOS:
1. Tap the "+" symbol in the upper right corner
2. Tap "Upload via web"
3. Enter the file code you saved earlier

Via Dropbox.com:
1. Create a free account at Dropbox.com
2. Upload your VCE exam files to your dropbox account
3. Download those files to your mobile device using the free Dropbox app available in the Apple App Store

How do I add VCE exam files to my Android phone or tablet?

Via direct file transfer:
From your computer:
1. Some Android devices allow direct file transfer from the user's computer. Consult your device's manual for instructions.
Then, from VCE Simulator for Mobile for Android:
1. Tap the "+" symbol in the upper right corner
2. Tap "Local file" and browse to location of the VCE file on your device's memory card

Via upload.avanset.com:
From your computer:
1. Visit our website upload.avanset.com
2. Click "Choose" to browse your computer for the VCE exam file to be uploaded
3. Click "Upload"
4. Save the file code that is shown to you when the upload finishes
Then, from VCE Simulator for Mobile for Android:
1. Tap the "+" symbol in the upper right corner
2. Tap "Upload via web"
3. Enter the file code you saved earlier

Via Dropbox.com:
1. Create a free account at Dropbox.com
2. Upload your VCE exam files to your dropbox account
3. Download those files to your mobile device using the free Dropbox app available through Google Play

How do I convert a VCE file to PDF?

You need to open your VCE file in VCE Designer and print it to a virtual PDF printer. Please type the following into Google for more information: printing to PDF. An example of software that allows for 'print to PDF' functionality can be found at www.nitroreader.com.

Can’t find your answer? Get in touch with our support team - we are here to help! Contact Us

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